Effective Date: [26/02/2025]

Stamford Dog Hotel ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (the "Website") and use our services.

1. What is a Privacy Policy?

A privacy policy is a legal document that explains how we collect, use, store, and protect your personal information. It also informs you about your rights regarding your personal data and how you can exercise them.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, title, and contact details (email address, phone number, postal address).

• Pet Information: Details about your pet(s), including name, breed, medical history, and special requirements.

• Payment Information: Billing details and payment transactions processed securely.

• Technical Data: IP address, browser type, and website usage analytics.

• Communications Data: Records of correspondence, including inquiries and feedback.

3. How We Collect Information

We collect personal data through:

• Direct interactions (e.g., when you make a booking, fill out a form, or contact us).

• Automated technologies (e.g., cookies, server logs, and analytics tools when you browse our website).

• Third-party sources (e.g., payment processors and analytics providers).

4. How We Use Your Information

We process your personal data for the following purposes:

• To provide and manage our services, including booking and pet care.

• To communicate with you about reservations, updates, and customer support.

• To process payments securely.

• To comply with legal obligations, such as record-keeping and fraud prevention.

• To improve our Website and customer experience through analytics and feedback.

5. How We Store, Use, Share, and Disclose Your Information

• We store personal data securely using encryption, access controls, and secure servers.

• We do not sell or rent your personal data.

• We may share your data with:

  • Service Providers: Third-party vendors for analytics (Wix.com)

  • Regulatory Authorities: When required by law or legal proceedings.

All third-party processors are contractually obligated to handle your data securely and in compliance with UK data protection laws.

6. How We Communicate With Our Site Visitors

We may contact you via:

• Email, phone, or text messages for booking confirmations, customer support, and updates.

• Marketing emails (only with your explicit consent, with an option to unsubscribe at any time).

• Website notifications for important updates.

7. How We Use Cookies and Tracking Tools

Our Website may use cookies and similar technologies to:

• Improve user experience.

• Analyze website traffic and user behavior.

• Remember your preferences for future visits.

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy [Insert Link if applicable].

8. How You Can Withdraw Your Consent

If you have given consent for any data processing (e.g., marketing emails), you may withdraw it at any time by:

• Clicking the “unsubscribe” link in emails.

• Contacting us at hello@stamforddoghotel.co.uk

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect legal changes or improvements in our services. Any updates will be posted on our Website, and where appropriate, notified to you via email.

10. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data where applicable.

• Objection: Object to processing based on legitimate interests or direct marketing.

• Data Portability: Request transfer of your data to another provider.

• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at hello@stamforddoghotel.co.uk

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us:

Stamford Dog Hotel
Email: hello@stamforddoghotel.co.uk
Phone: 07768387828

If you are dissatisfied with our data handling, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.